We want players to have fun and enjoy our products safely, and that's why we're committed to a policy of responsible gaming. While we recognize that the overwhelming majority of our players enjoy gaming responsibly, we also recognize that there is a small portion of the population who do not. Some users may get carried away and risk overspending, and for some people, compulsive gambling becomes a more serious problem.
To protect these people and others who are affected by their behavior, we have established a set of policies and guidelines modeled after the American Gaming Association's Code of Conduct for Responsible Gaming. The Code establishes minimum standards that address problem gambling, underage gambling and responsible marketing and advertising.
The information and resources on this page help players like you gamble responsibly. We encourage you to review these pages thoroughly. You are always welcome to reach out with questions or concerns.
If you or someone you know has a gambling problem, crisis counseling and referral services can be accessed by calling 1-800-GAMBLER.
While sports betting is not truly as randomized as you see when you play your favorite slot machine, there is an unavoidable element of randomness in sports betting. For instance, you’ll never know when your favorite player will get injured, how the weather will affect your favorite match ups, or if a player will change teams. While there is true randomness in slot machine play (i.e. each outcome is as likely to occur as the last), in sports betting we assign odds to an event. Odds indicate the likelihood of an event to occur and the return you’d get if you were to make a wager on the result of a sport related outcome. While disciplined research and sport expertise certainly add to the skill based nature of sports betting, the exhilarating notion of randomness will always be in play!
To help you manage your play in a healthy, responsible way, we offer proactive tools and support including allowing you to manage your play by setting user limits. Limits can be found here, and on the left-side navigation bar and from the Account Page while on a mobile device. Selecting a specific limit will allow you to enable and configure the limit.
Limits can be adjusted. Decreases to limits (i.e. making a limit more restrictive) take effect immediately. Increases to weekly and monthly limits will take effect once the limit expires. Increases to all other limits will take effect 72 hours after the increase is initiated. You must reaccept your new limit.
Illinois Gaming Board (IGB) has established a Statewide Casino Voluntary Self-Exclusion Program (SEP) for problem gamblers that allows persons who have determined they are problem gamblers to self-exclude themselves from all land-based casinos and sports wagering platforms operating in Illinois. Instructions on how you can voluntarily self-exclude through the Statewide program can found on the IGB website here.
Voluntary self-exclusion is a formal process whereby you request through the IGB that interactive gaming and sports betting operators prevent you from accessing gambling services. You may request a self-exclusion through the Board indefinitely.
If you would like to contest your placement on the IGB voluntary self-exclusion list , please contact the IGB at the above link.
If you choose to self-exclude, we will close your account and return any remaining balance, unless otherwise required by IGB regulation. During your self-exclusion period, you cannot wager or deposit any funds. In addition, we will not send you any marketing material. You may contact Barstool Player Experience if you need to request a withdrawal. Please note that any marketing materials which have already been dispatched may be delivered.”
If you'd like to take a break from playing on Barstool Sportsbook, you can do so with a Timeout. Let us know how much time away you need and we'll make sure you cannot access your account until that period is up.
If you would like to permanently close your Barstool account, a 24/7 Customer Support Representative can assist you in your request. Select the option below to contact us. Please understand that closing your account is a permanent action.
“Should you have a dispute related to the use of Barstool Sportsbook, our Customer Support Department will do everything in its power to resolve it within seventy-two (72) hours of your initial contact. In the unlikely event you deem our solution unsatisfactory and your issue remains unsolved, our Customer Support Department will be happy to provide additional escalation paths for you, if needed. If you would like to submit a complaint to the Illinois Gaming Board, you can do so here.”