Our Commitment to Responsible Gaming

We want players to have fun and enjoy our products safely, and that's why we're committed to a policy of responsible gaming. While we recognize that the overwhelming majority of our players enjoy gaming responsibly, we also recognize that there is a small portion of the population who do not. Some users may get carried away and risk overspending, and for some people, compulsive gambling becomes a more serious problem.

To protect these people and others who are affected by their behavior, we have established a set of policies and guidelines modeled after the American Gaming Association's Code of Conduct for Responsible Gaming. The Code establishes minimum standards that address problem gambling, underage gambling and responsible marketing and advertising.

The information and resources on this page help players like you gamble responsibly. We encourage you to review these pages thoroughly. You are always welcome to reach out with questions or concerns.

Terms & Conditions

If you or someone you know has a gambling problem & wants help, call 1-800-9-WITH-IT.

Tools to Manage Gaming Activity

Risks of excessive gambling

While sports betting is not truly as randomized as you see when you play your favorite slot machine, there is an unavoidable element of randomness in sports betting. For instance, you’ll never know when your favorite player will get injured, how the weather will affect your favorite match ups, or if a player will change teams. While there is true randomness in slot machine play (i.e. each outcome is as likely to occur as the last), in sports betting we assign odds to an event. Odds indicate the likelihood of an event to occur and the return you’d get if you were to make a wager on the result of a sport related outcome. While disciplined research and sport expertise certainly add to the skill based nature of sports betting, the exhilarating notion of randomness will always be in play!

Help & Support


To help you manage your play in a healthy, responsible way, we offer proactive tools and support including allowing you to manage your play by setting user limits. Limits can be found here, and on the left-side navigation bar and from the Account Page while on a mobile device. Selecting a specific limit will allow you to enable and configure the limit.

Limits can be adjusted. Decreases to limits (i.e. making a limit more restrictive) take effect immediately. Increases to limits (i.e. making a limit less restrictive) take effect once the existing limit expires. You must reaccept your new limit.


Indiana Gaming Commission (IGC) has established an Internet Self Restriction Program (ISRP). This program enables individuals to request to be barred from participating in licensed mobile sports wagering in Indiana. You can request to voluntarily place yourself in the ISRP list by visiting the IGC website here.

Enrollment in the ISRP will allow interactive gaming and sports betting operators to prevent you from accessing gambling services. You may select the length of self-restriction of one (1) year or five (5) years. If you would like to contest your participation in the ISRP, please contact the IGC at the above link.

The IGC also has a Voluntary Exclusion Program (VEP), which allows individuals to self-exclude from all land-based Indiana casinos. To enroll in the program, individuals may apply, in person, at any Indiana-based casino, the IGC office in Indianapolis, or with a designated problem gambling treatment provider. You may elect to self-exclude for a period of one (1) year, five (5) years, or lifetime. You can find more information about the VEP here.

Operator self-exclusion is a formal process whereby you request exclusion through the Barstool Sportsbook that will prevent you from accessing the Barstool Sportsbook or any other Penn National Gaming, Inc. owned or operated online real money gaming product and physical casino in any state. You may select the length of operator self-exclusion for a period of (1) year or (5) years.

If you choose to self-exclude or self-restrict through either of the above options, we will close your account and return any remaining balance, unless otherwise required by IGC regulation. During your self-exclusion or self-restriction period, you cannot wager or deposit any funds. In addition, we will not send you any marketing material. You may contact Barstool Player Experience if you need to request a withdrawal. Please note that any marketing materials which have already been dispatched may be delivered.


If you'd like to take a break from playing on Barstool Sportsbook, you can do so with a Timeout. Let us know how much time away you need and we'll make sure you cannot access your account until that period is up.

Close Account

If you would like to permanently close your Barstool account, a 24/7 Customer Support Representative can assist you in your request. Select the option below to contact us. Please understand that closing your account is a permanent action.

Close Account


If you are not completely satisfied with your experience using Barstool Sportsbook & Casino, our Player Experience team is staffed 24/7/365 to handle your concern. The fastest way to reach us is through our live chat feature on the Barstool Sportsbook & Casino app, but you may also contact us via email or request a phone call by visiting us at support.barstoolsportsbook.com. If your issue is not resolved, you can contact the regulatory body governing the Barstool Sportsbook & iCasino in the state you are in.

Unauthorized Account Use

Account Management