We want players to have fun and enjoy our products safely, and that's why we're committed to a policy of responsible gaming. While we recognize that the overwhelming majority of our players enjoy gaming responsibly, we also recognize that there is a small portion of the population who do not. Some users may get carried away and risk overspending, and for some people, compulsive gambling becomes a more serious problem.
To protect these people and others who are affected by their behavior, we have established a set of policies and guidelines modeled after the American Gaming Association's Code of Conduct for Responsible Gaming. The Code establishes minimum standards that address problem gambling, underage gambling and responsible marketing and advertising.
The information and resources on this page help players like you gamble responsibly. We encourage you to review these pages thoroughly. You are always welcome to reach out with questions or concerns.
Gambling Problem? Call 1-800-GAMBLER or visit 1800gambler.net
While sports betting is not truly as randomized as you see when you play your favorite slot machine, there is an unavoidable element of randomness in sports betting. For instance, you’ll never know when your favorite player will get injured, how the weather will affect your favorite match ups, or if a player will change teams. While there is true randomness in slot machine play (i.e. each outcome is as likely to occur as the last), in sports betting we assign odds to an event. Odds indicate the likelihood of an event to occur and the return you’d get if you were to make a wager on the result of a sport related outcome. While disciplined research and sport expertise certainly add to the skill based nature of sports betting, the exhilarating notion of randomness will always be in play!
To help you manage your play in a healthy, responsible way, we offer proactive tools and support including allowing you to manage your play by setting user limits. Limits can be found here, and on the left-side navigation bar and from the Account Page while on a mobile device. Selecting a specific limit will allow you to enable and configure the limit.
Limits can be adjusted. Decreases to limits (i.e. making a limit more restrictive) take effect immediately. Increases to limits (i.e. making a limit less restrictive) take effect once the existing limit expires. You must reaccept your new limit.
Self-exclusion is a formal process, whereby you request that a casino operator prevent you from accessing gambling services. You may request a self-exclusion for a term of one (1) year or five (5) years.
If you choose to self-exclude, we will close your account and return any remaining cash balance to you. Bonus funds remaining on your account will be forfeited. Once you self-exclude, we cannot reverse the process for any reason, and you may not apply to reopen your account until your self-exclusion has expired. During your self-exclusion period, we will not send you any marketing materials and we cannot accept any deposits or bets. Please note that any marketing materials which have already been dispatched may be delivered. In addition, you are forbidden from collecting any winnings, recovering any losses or accepting complimentary gifts, services or any other thing of value from our platform.
Individuals who enroll in any type of self-exclusion program (land-based, online, VGTs, or any other type of program) or is added to any state-sponsored involuntary exclusion list in any jurisdiction in which Penn National Gaming, Inc., operates is banned from all Penn National Gaming, Inc. gaming facilities nationwide, including all interactive or sports wagering platforms. Once your self-exclusion period has expired, we will remove your name from the self-exclusion list.
Individuals can also initiate a self-exclusion ban through the West Virginia Lottery via a written request to the Director of the West Virginia Lottery Board. The West Virginia gambling exclusion list restricts individuals from the state’s casinos and all gambling venues, including online sportsbooks and casinos. In order to be removed from the self-exclusion list, the excluded person must petition the director of the Lottery Commission in writing. Once an individual places him or herself on the list, the director will decide whether the exclusion should be permanent.
Individuals who enroll in any type of self-exclusion program (land-based, online, VGTs, or any other type of program) or is added to any state-sponsored involuntary exclusion list in any jurisdiction in which Penn National Gaming, Inc., operates is banned from all Penn National Gaming, Inc. gaming facilities nationwide, including all interactive or sports wagering platforms. Once your self-exclusion period has expired, and we receive explicit instruction from the West Virginia Lottery, we will remove your name from the self-exclusion list.
If you would like to self-exclude from the ability to access all iGaming platforms and gaming facilities owned and/or operated by Penn National Gaming, Inc., please click here.
If you'd like to take a break from playing on Barstool Sportsbook, you can do so with a Timeout. Let us know how much time away you need and we'll make sure you cannot access your account until that period is up.
If you would like to permanently close your Barstool account, a 24/7 Customer Support Representative can assist you in your request. Select the option below to contact us. Please understand that closing your account is a permanent action.
Should you have a dispute related to the use of Barstool Sportsbook, our Customer Support Department will do everything in its power to resolve it within seventy-two (72) hours of your initial contact. In the unlikely event you deem our solution unsatisfactory and your issue remains unsolved, our Customer Support Department will be happy to provide additional escalation paths for you, if needed.
You may also contact the West Virginia Lottery Commission with any comments or complaints via email at firstname.lastname@example.org.